Presencia

Account & Data Deletion Policy

Last updated: September 4, 2026

Tamnet Systems recognizes your right to control your personal data. In compliance with Google Play Developer Policies and data protection regulations (including GDPR and regional data privacy standards), this document outlines how you can request the deletion of your Presencia account and associated data.

1. How to Request Account Deletion

You can request account deletion at any time through either of the following methods:

Method A: In-App Request (Recommended)

  1. Open the Presencia app on your mobile device.
  2. Navigate to the Profile tab.
  3. Select Account Settings (or Delete Account).
  4. Confirm your deletion request.

Method B: Email / Web Request (Without reinstalling the app)

If you no longer have access to the app, you can submit a deletion request directly to our support team:

  • Send an email from your registered account email address to: info@tamnet.co.ke
  • Subject line: Presencia Account Deletion Request
  • Body: State your full name, registered email address, and affiliated school name.

2. What Data Is Permanently Deleted

Upon receiving and verifying your deletion request, Tamnet Systems will permanently delete or anonymize the following data within 30 business days:

  • Your user profile and account credentials (Name, email address, password hashes).
  • Authentication tokens and active login sessions.
  • Direct device identifiers associated with your account profile.

3. Data That May Be Retained and Legal Justification

Certain records may not be immediately wiped from historical school reporting:

  • Historical Attendance Logs: Time and date stamps of past check-ins/check-outs may be retained as institutional employment and administrative records for your affiliated school. These records are retained under the legitimate administrative interest of the educational institution and for compliance with applicable labor, tax, and institutional audit laws.
  • Anonymized Aggregates: Records retained for institutional reporting are disconnected from your active personal authentication profile.

4. Processing Timeframe

  • All verified account deletion requests are acknowledged within 48 hours.
  • Full removal or anonymization of your personal authentication profile is completed within 30 days of verification.

5. Contact Information

For inquiries or follow-ups regarding account and data deletion:

Tamnet Systems
Email: info@tamnet.co.ke
Subject Reference: Data Privacy & Deletion Team